USAA, State Farm and Farmers earned the highest scores from both auto and home insurance customers in Insure.com’s annual customer satisfaction study. It is USAA’s third year as the highest-rated auto and home insurer in the survey.
Insure.com’s 2014 survey spanned 3,835 current customers of 15 large insurers in auto, home and health insurance, and 14 in life insurance. Ratings are based on five measurements:
• Customer service
• Claims satisfaction
• Value for price paid
• Percent who plan to renew
• Percent who would recommend the company
• Claims satisfaction
• Value for price paid
• Percent who plan to renew
• Percent who would recommend the company
1. USAA
Overall score: 93.9
Claims processing: 4.5 stars
Overall score: 93.9
Claims processing: 4.5 stars
2. State Farm
Overall score: 92.7
Claims processing: 4.5 stars
3. Farmers
Claims processing: 4.5 stars
3. Farmers
Overall score: 91.5
Claims processing: 4.5 stars
Claims processing: 4.5 stars